At Mixt Home Tutors, we are committed to providing high-quality home and online tutoring services. If you are not satisfied with our services, we offer a straightforward refund policy:
1. Refund Eligibility
- Refunds are applicable for prepaid tutoring sessions that have not been utilized.
- If you are dissatisfied with the assigned tutor, you may request a replacement tutor within the first two sessions. If we are unable to find a suitable replacement, you are eligible for a refund of the remaining sessions.
- Refund requests must be submitted within 14 days of payment for unused sessions.
2. Non-Refundable Items
- Completed or delivered tutoring sessions are non-refundable.
- Any administrative fees or registration charges are non-refundable.
3. How to Request a Refund
- To initiate a refund, please contact us at +923490014517 or via email at [your email address].
- Kindly provide your payment receipt or transaction details along with a brief explanation of the refund request.
- Refunds will be processed within 7–10 business days after the request is approved.
4. Partial Refunds
- For partially used tutoring packages, a prorated refund will be provided based on the remaining sessions, minus any applicable service charges.
5. Refund Payment Method
- Refunds will be issued using the same payment method that was used during the purchase.
6. Changes to This Policy
- Mixt Home Tutors reserves the right to modify this refund policy at any time. Any changes will be reflected on our website, and it is your responsibility to review the policy periodically.
For any queries or assistance, please contact us at
+44 7453 799076 or visit our website at https://mixthometutors.com/.