At Mixt Home Tutors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, including our website and tutoring services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, contact details (such as phone number and email address), and payment information when you sign up for our tutoring services.
- Academic Information: Details about the subjects or courses for which you seek tutoring, and feedback regarding your progress.
- Usage Data: Information about how you interact with our website, such as IP addresses, browser types, and the pages visited.
2. How We Use Your Information
We use the information we collect to:
At MixThomeTutors, we are committed to providing high-quality, personalized online tutoring services. To ensure fairness and clarity for both our students and tutors, we have established the following cancellation policy.
1. Session Cancellations by Students
We understand that schedules can change. If you need to cancel or reschedule a tutoring session, please notify us as early as possible.
- 24-Hour Notice:
Cancellations made at least 24 hours before the scheduled session will not incur any charges. You may reschedule the session at no additional cost. - Less Than 24 Hours’ Notice:
Cancellations made less than 24 hours before the session will be charged 50% of the session fee. This is to respect the tutor’s time and preparation. - No-Shows:
If you miss a session without prior notice, you will be charged the full session fee.
2. Rescheduling a Session
You may reschedule a session by contacting your tutor directly or by emailing us at [info@mixthometutors.com]. We will do our best to accommodate your new preferred time based on tutor availability.
3. Cancellations by Tutors
If a tutor must cancel a session, we will notify you as soon as possible and offer an option to reschedule at your convenience. In the rare event that a tutor repeatedly cancels, we will offer to assign a new tutor at no additional cost.
4. Package & Subscription Policies
- For prepaid session packages, any unused sessions may be canceled with a 48-hour written notice, and a prorated refund will be issued based on sessions already used.
- Subscription cancellations must be requested at least 7 days before the next billing cycle to avoid being charged for the following month.
5. Emergencies and Exceptions
We understand that emergencies happen. If you experience a genuine emergency, please reach out to us directly. We handle such situations on a case-by-case basis and may offer exceptions to this policy at our discretion.
6. Contact Us
If you have any questions about this policy or need assistance with a cancellation or rescheduling, please contact us at:
📧 Email: [info@mixthometutors.com]
📞 Phone: [+44 7453 799076]
Thank you for choosing MixThomeTutors. We value your time and are committed to delivering flexible, high-quality learning experiences.
